FAQs

When Will My Order Ship?

Orders are usually processed and shipped within 24-48 hours of purchase.
If the item is hot, sometimes it might extend to 1~4 working days.

We are speeding up to prepare the items for our customers as soon as possible.

Where is my order ?

You can find and track you order on our web site. Use link below

https://da-yana.com/apps/parcelpanel

 

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

EU (Italy, Spain, France, UK, Portugal, Germany,  and other EU countries)

5-13 business days.

 

US, Canada, Australia

10-15 business days.

7~21 business day (Other Countries)

Your tracking number will be updated 1~2 working days after your order has been shipped.

What Is Your Return Policy?

Our Guarantee
Return or exchange within 15 days from the delivered date.
Request:

1. Items received within 15 days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. No restocking fee. Return shipping fee is paid by buyer. 
4. Returned items should be sent back with address that we send.
5. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
   （If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.）

All Return/Refund/Exchange conditions you can find on Return & Refund page

 

How to Return?
If you wish to return the items, please email to us

dayana.dubai.shop@gmail.com and we send all instructions.

What Methods of Payment Do You Accept?

We accept Paypal and credit cards.